PART 43: Customer Complaints
In this course, you will learn to understand the language and structure of customer complaints across different channels. You will ...
practice reading complaint emails and reviews to identify the core issue, desired resolution, and emotional tone. You will also listen to phone complaints to recognize common patterns and key phrases used by dissatisfied customers.
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Course details
Duration
2521
Video
5 minutes
Level
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| Monday | 9:30 am - 6.00 pm |
| Tuesday | 9:30 am - 6.00 pm |
| Wednesday | 9:30 am - 6.00 pm |
| Thursday | 9:30 am - 6.00 pm |
| Friday | 9:30 am - 5.00 pm |
| Saturday | Closed |
| Sunday | Closed |