PART 83: Escalations
In this course, you will learn to understand the processes and communications involved when customer issues are escalated to higher ...
management levels. You will practice reading escalation protocols, authorization matrices, and special exception policies. You will also listen to escalation calls to comprehend when and how issues move up the organizational hierarchy for resolution.
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Course details
Duration
2488
Video
5 minutes
Level
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Working hours
| Monday | 9:30 am - 6.00 pm |
| Tuesday | 9:30 am - 6.00 pm |
| Wednesday | 9:30 am - 6.00 pm |
| Thursday | 9:30 am - 6.00 pm |
| Friday | 9:30 am - 5.00 pm |
| Saturday | Closed |
| Sunday | Closed |