PART 61: Responding to Complaints
In this course, you will learn to understand the strategies and language used in formal responses to customer complaints and ...
concerns. You will practice reading response templates, apology letters, and resolution proposals. You will also listen to service recovery conversations to learn effective techniques for addressing customer dissatisfaction.
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Course details
Duration
2299
Video
5 minutes
Level
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Working hours
| Monday | 9:30 am - 6.00 pm |
| Tuesday | 9:30 am - 6.00 pm |
| Wednesday | 9:30 am - 6.00 pm |
| Thursday | 9:30 am - 6.00 pm |
| Friday | 9:30 am - 5.00 pm |
| Saturday | Closed |
| Sunday | Closed |